Welcome to the
Client Portal
This website is exclusive to members of The Virtual Hub. If you would like to set up an account with us, or would like to learn more about what we do, please visit our main site.
Because the Client Portal and the Payments Portal are set up on two separate systems, the logins for this site are different from the logins for your Payment Portal. We recommend that you save your login credentials for both sites on LastPass or your password management app of choice.
The Client Portal
Log in to the Client Portal (this site) to access exclusive resources designed to help you get success with us and with your Support Assistant, read about our policies, and submit support tickets.
The Payments Portal
Log in to the Payments Portal if you need to update your credit card details, download or view your invoices, and view your current subscriptions and order history.
Frequently Asked Questions
What are The Virtual Hub Terms & Conditions?
My Support Assistant is doing amazing, how can i pay a bonus?
My business needs have changed and would like to increase/decrease my Support Assistant’s hours.
I’m growing my team and would like to hire additional Support Assistants.
I need my Support Assistant to work extra hours, how do i request and pay for overtime?
What tasks can my Support Assistant help me with?
My Support Assistant wants to go on leave, are they entitled for a paid leave? How many paid leave credits do they have?
What happens to my fees when my Support Assistant takes leave?
I’d like to give my Support Assistant some extra time off, how do I award them a gift leave?
Is your Support Assistant a full-on, budding or a fallen Rockstar? Either way, we’d love to know! Tell us about it.